Internship Students' Practical Experience in Correspondence Administration at DPMPTSP Serang City

Abstract

This article presents the results of an internship conducted at the Investment and One-Stop Integrated Services Office (DPMPTSP) of Serang City, specifically within the General Affairs and Personnel Division (Subbagian Umum dan Kepegawaian/Umpeg). The study focuses on the role of this division in the letter disposition process, a critical component of administrative management in public-sector organizations. The internship aimed to understand the workflow of incoming letter management, identify procedural mechanisms applied in letter disposition, and examine challenges encountered during implementation. A qualitative descriptive method was employed, utilizing direct observation, interviews, participatory activity, and documentation. The intern was actively involved in receiving incoming letters, recording correspondence in agenda books, archiving documents, and distributing letters according to leadership directives. The findings reveal that the General Affairs and Personnel Division plays a strategic role in ensuring the smooth flow of information and inter-unit coordination through a structured letter disposition process. However, several constraints were identified, including partially manual archiving systems and delays in recording and distributing letters. These challenges indicate a need for digital transformation in correspondence management to enhance efficiency, accuracy, and the overall quality of administrative services at DPMPTSP Serang City.