Understanding the Process and Management of Administrative Licensing in the General Affairs and Human Resources Division of the DPMPTSP of Serang City

Abstract

The internship program is an educational initiative designed to provide students with real-world work experience in understanding public administration practices within government agencies. This internship was conducted at the Serang City Investment and One-Stop Integrated Service Agency (DPMPTSP), with a focus on analyzing the processes and management of licensing administration in the General Affairs and Human Resources Division. The objective of this activity is to analyze the licensing administration process and identify the role of administration in improving the quality of public services. The methods used include direct observation, active participation in administrative activities, and documentation of work processes. During the internship, students were involved in managing incoming and outgoing correspondence, filing documents, and assisting with administrative tasks related to licensing and human resources.