Optimizing AK-1 Card Services to Improve Public Service Quality at the Cilegon City Manpower Office

Abstract

This internship program was carried out to gain a deeper understanding and conduct an analysis of public service optimization in the issuance of the AK-1 Card (Job Seeker Card) at the Cilegon City Manpower Office through the implementation of digital-based service systems. The program applied a descriptive qualitative method, with data collected through observation, documentation, and active participation during the internship period. The activities involved observing service procedures, verifying documents, handling administrative tasks, and engaging directly with members of the public as service users.The findings demonstrate that the digitalization of services, particularly through the implementation of the SIAP Kerja system, has enhanced service efficiency by streamlining data verification, decreasing queue accumulation, and improving the accuracy of administrative processes. Despite these improvements, several challenges remain, including the limited level of public understanding regarding digital service procedures, the continued use of partially manual administrative systems, and constraints in human resource capacity. Overall, the internship program indicates that digital transformation in AK-1 services has contributed positively to the improvement of public service quality, although further development in human resources and stronger system integration are still required.